Ethical AI in Marketing: Aligning Growth, Responsibility and Customer Trust
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Author: Nicole Alexander (Lucy Cavendish 2023)
Publisher: Kogan Page
Whether you're launching your first AI marketing initiative or scaling existing programs, this practical guide equips senior marketing professionals and aspiring leaders with the strategic insight and tactical expertise needed to navigate the complexities of AI-driven marketing. Offering a comprehensive roadmap for those responsible for implementing AI solutions, it explores how to harness AI’s transformative power while upholding ethical standards and fostering consumer trust.
Through real-world examples from organisations such as Ally, OSF Healthcare, Adobe, and Ipsos, the book examines how businesses are addressing key challenges, from navigating privacy considerations while delivering personalized experiences to developing governance frameworks that ensure ethical oversight without hindering innovation. It delves into the strategies that create sustainable competitive advantages through ethical AI adoption and provides a nuanced understanding of how companies at various stages of AI maturity are approaching responsible implementation. By illuminating both the challenges and opportunities that arise in AI adoption, this book offers marketers the tools and frameworks necessary to build trust, drive innovation, and ensure AI-driven marketing aligns with long-term ethical and business goals.