Your crsID@cantab.ac.uk account offers up to 50GB of free storage, it will allow you to migrate and keep your student emails and is accessed via Office 365 website.
- My @cam account is active, please follow steps 1 - 4 to activate your account.
- My @cam account has recently been deactivated, within the last 30 days. Please email user-admin@uis.cam.ac.uk explaining your situation; they will reopen your account temporarily. Once your student email has been reopened, follow the steps 1 - 4 to activate your account.
- My @cam account has been deactivated for more than 30 days please; contact the alumni email support desk at alumniemail@admin.cam.ac.uk, as there are alternative ways to activate your account.
Online steps to activate your alumni email account
- Please read the alumni email account terms of service.
- Change your Unversity account password (formerly Raven)- you can re-use your current password during this step; this will activate your new email account.
Please wait at least an hour before logging in to your new @cantab.ac.uk account. This will allow time for your University account password (formerly Raven) to reset to synchronise with your new email address.
3. Set up your Raven self-service password recovery.
Your self-service will allow you to reset your University account password (formerly Raven) if you forget it. Click 'Login' under the 'Managing your account' heading, then click 'Configure' under the 'Self-service password recovery' heading.
4. Log in to your alumni email account, by entering your alumni email address (please use your crsID@cantab.ac.uk) and University account password (formerly Raven).
Information and guides can be found on the University Information Services website - https://help.uis.cam.ac.uk/alumni-email-migration
The online guides; will show you how to migrate your emails - contacts - and calendar to an Outlook app.
Please note: You can also migrate your accounts up to 30 days after your @cam account has been deactivated
If you get stuck at any point during the migration process please; contact UIS at servicedesk@uis.cam.ac.uk.
Set up an auto-reply for your @cam email address
- Set up an automatic reply in the Outlook web app, including an alternative contact email address. The automatic reply will be sent to all internal mail, from an Exchange Online @cam addresses, for 90 days after your account is cancelled.
- Set up automatic forwarding to an alternative email address to direct internal mail during these 90 days. After 90 days, the internal forwarding will stop and the @cam mailbox and its contents will be deleted.
- Set up an auto-reply with a new contact email address in Lookup for anyone emailing you from outside the University. This auto-reply will also be sent to anyone emailing you internally after 90 days.
- Please note that the ability to set up auto-replies may change. A new University email address allocation and retention policy is being piloted.
Access your alumni email account any time by logging in via office.com with your @cantab.ac.uk email address and Raven password.
If you need to change your recovery questions, update your recovery email address/ phone number etc. This can be updated by logging into your Raven self-service account, please click on the link below.